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Bijoy Sagar on driving digital transformation at Bayer and beyond
[...]to make a platform business model work, you must be a market leader. [...]have a clear roadmap for the older systems that will not move to the cloud. [...]have a very strong relationship with your hyperscaler partners, because you will need them to solve problems along the way.
Trade Publication Article
United Airlines gives employees the digital tools to make customers happy
Improving the employee experience Like every company, United Airlines has been working to improve the customer experience for years, but more recently has expanded its “design thinking” energies to tools for employees. [...]the user experience team learned that flight attendants felt ill equipped to improve the experience of a customer once the customer is on the plane. Traditionally, during the boarding process, if the overhead bins were starting to fill up at the back of the plane, that flight attendant had no way to communicate to the flight attendant in the front of the plane that it is time to start checking bags.
Trade Publication Article
Cardinal Health CIO Michelle Greene on simplifying transformation
What are the attributes you look for when filling those business-partner roles? I look for people who are forward-thinking and have a strong ability to collaborate, both with their business partners and across the entire technology organization. During my first five weeks in the role, we had some type of change announced almost every week: a new CEO, new board members, and new members of the executive committee and some people on my team retiring. [...]understand that the simpler you can keep your model, strategy, and priorities, the better.
Trade Publication Article
CIO Carissa Rollins reimagines Illumina IT for business impact
Seemingly since the beginning of time, CIOs have been working to change their IT organizations from “order takers” into “business partners.” Encouraging technologists, often introverts who have spent their careers mastering complex skills, to deepen their understanding of marketing, commercial operations, supply chain, and finance is a slow march. [...]we have to allow for citizen development, which will only grow as we hire young tech-savvy people who will work with RPA [robotic process automation] and ML [machine learning] on their own.
Trade Publication Article
CIO and CTO Art Hu on incubating a new business inside Lenovo
Much of this has occurred thanks to the power of data to drive decisions and digital transformation’s impact in enabling companies to create new service- and data-based offerings around their core products. [...]as the CTO in a new P&L, if I cannot articulate a clear value proposition for my technology investment roadmap, my development budget is zero. The requirements to execute this type of exercise were a natural fit with IT’s software capabilities, especially the engineering methodologies, processes, and platforms that were needed to build SSG’s R&D platform.
Trade Publication Article
What is the CIO’s role today? Redefining transformational IT leadership
When your children, friends, or acquaintances, ask what you do for a living, how do you, a CIO, answer them? “I am the future of our business” sounds a bit megalomaniacal, and “I manage the technology function” does not begin to do justice to the impact of your work. Since my team and I spend all day every day helping companies define their technology leadership needs, I have a vested interest in creating some clarity around the CIO role. [...]at Zebra, we created a hub-and-spoke model, where the hub is data engineering and the spokes are machine learning experts embedded in the business functions. For a while at Stanley Black & Decker, the product group led the commercial technology roadmap, manufacturing led operations technology investments, and IT led business technology.
Trade Publication Article
CIO Guy Hadari on the management skills that set IT leaders apart
With several CIO stints now under his belt, Hadari certainly learned how to manage, and today he places a premium on the management skills of his senior leadership team. The ability to think strategically — and focus on details “I expect IT leaders to know their business, the details, the numbers, and also be able to step back and take a bigger look,” he says. 2. At Biogen, Hadari’s extended leadership team, which is one level below his senior IT leadership team, owns the strategy and plan for IT improvement.
Trade Publication Article
Why companies need organizational digital agility (ODA)
How ODA impacts the CIO role During his first five months at MSC, which distributes metalworking and other industrial products, Hill has been reducing the time it takes to review team activity. [...]Hill suggests acknowledging that ODA does not come from changing a few processes. [...]the person taking a squad leadership role must work across the entire organization to bring together business analysists, data scientists, developers, and operations people to ensure we are not duplicating work.
Trade Publication Article
CIO Shannon Gath on building IT value from day one
Because they understand the priorities, those teams can make those decisions themselves.” [...]questions include: “How is this investment supporting your business strategy?” “What risk does this initiative create?” “Are we growing the top line or benefitting the bottom line?” “Is this a ‘try’ or a capability that we’re going to embed into the organization?” Addressing questions like these enables Gath’s leadership team to get to the ultimate question: “What is the value of this initiative and when we can expect it?” With that final question answered, Gath and her team can put in place another key to IT value: measuring the ROI of initiative after it is implemented. “In every CIO role I’ve had, one of the biggest obstacles is a lack of transparency around how we are reducing operating costs so that we can free up funding for growth opportunities,” she says.
Trade Publication Article